Privacy Policy

At FlowTech Plumbers ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and protect your data when you interact with our services, website, or employees.

1. Information We Collect

We may collect and process the following personal information about you:

Contact Information: Name, address, email address, phone number.
Service Details: Information about the plumbing services requested, including property details.
Payment Information: Billing address, credit/debit card details, or other payment methods.
Communication Data: Any correspondence via email, phone, or online forms.
Technical Data: IP address, browser type, and information gathered through cookies when using our website.

2. How We Use Your Information

We use the information collected for the following purposes:

To provide plumbing and related services.
To process payments and send invoices.
To respond to inquiries or customer service requests.
To improve our website, services, and user experience.
To comply with legal and regulatory obligations.
To send marketing communications (only if you’ve opted in).

3. Sharing Your Information

We will never sell your personal data. However, we may share your information with:

Service Providers: Third parties we engage to deliver services (e.g., payment processors or subcontractors).
Legal Authorities: If required by law or to protect our rights.
Business Transfers: In the event of a merger or acquisition of FlowTech Plumbers.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. These measures include secure servers, encrypted payments, and restricted

data access.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.

6. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

Access: Request a copy of the personal data we hold about you.
Correction: Request corrections to inaccurate or incomplete data.
Erasure: Request deletion of your personal data.
Objection: Object to the processing of your data for direct marketing purposes.
Data Portability: Request your data in a machine-readable format.
Withdraw Consent: If processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details below.

7. Cookies

Our website uses cookies to enhance user experience and analyze site traffic. You can adjust your cookie settings in your browser preferences. For more information, please refer to our Cookie Policy.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites.

9. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on our website, and we encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

FlowTech Plumbers +44 7706 172133

This privacy policy complies with the UK GDPR and other applicable data protection laws.